QSURE is an authorised and licensed Financial Services Provider. We primarily provide debit order collection services of insurance premiums on behalf of insurance brokers and UMAs, who have given us instruction and permission to collect such premiums. It is therefore most likely that the debit order account will be in respect of an insurance policy you hold.

The authority to collect such premium has been given by you to your insurance broker. We do not hold records of insurance policies nor do we have the mandate required to cancel or amend a premium – we merely act as a collection agent for brokers. You will need to contact your insurance broker if you have any queries in terms of the policy you hold.

Should you wish to obtain more information to assist you in resolving your query kindly contact our switchboard on 011 449 6800 and speak to one of our Service Consultants who will gladly assist you. Please have your debit order information with you when you call us so we can trace the transaction.

In some cases the reference number on your bank account may not reflect in full in which case the Service Consultant may request your banking details telephonically (never via email or any other way) in order to assist.

The Service Consultant will provide you with the contact details of the business that has instructed us to debit your account. You will then be able to raise your query with them.