QSURE is a licensed Financial Services Provider- FSP 50552 - specializing in providing debit order collection and payment services for the Insurance industry. We are not an Insurer, Broker, UMA or Policy Administration System provider.

The business has more than 25 years of experience in premium handling services and is currently administrating just over R1.2 bill worth of premium per month, serving on average just over 250 intermediaries located in most of the major centers throughout South Africa. We are known in the market for our state-of-the-art premium handling system known as Xcelerate.

The premium collection landscape continues to experience significant regulatory changes. With our years of experience in the industry and a high level of flexibility, QSURE is at the forefront of these changes. In line with the industry trend and regulatory preference, approximately 81% of all collections are already collected directly into the insurer"s bank account via our direct collection platform. The ultimate objective is for direct collections to be the core of our business model.

Excellent client service is the cornerstone of any successful business. At QSURE, we pride ourselves on delivering consistent and exceptional client service. We understand that our clients are the most important aspect of our business, and we go above and beyond to ensure that they receive the attention and support that they deserve.

One of the ways in which we achieve this is providing each client with a dedicated Service consultant. This means that our clients always have someone they can turn to for assistance and advice. Our knowledgeable and friendly consultants are highly trained professionals with a passion for service delivery and are always willing to go the extra mile.

Another element that contributes to our client's experience is our proprietary designed system - Xcelerate. This innovative and user friendly platform allows our clients and stakeholders to access the Xcelerate system 24/7, giving them full control and transparency over their collections and payments as and when they need it.

However, excellent client service is not just about having the right systems and processes in place. It is also about building strong relationships with our clients. Our employees take the time to get to know each client, understanding their unique needs and challenges so that they can provide personalised solutions that deliver real value. We believe that this approach helps to foster trust and loyalty, which in turn leads to long-term partnerships with our clients.

Our core values of integrity, professionalism, innovation, excellence, and credibility guide us in each interaction and elevates our client service.

So, what exactly constitutes excellent client service? In our opinion, it is a combination of factors that include:

Integrity

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Integrity is the foundation of our business. We believe in doing what is right, even when it is difficult. We are transparent in our dealings with clients and ensure that we are always honest and forthcoming.

Professionalism

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Professionalism is essential in our work. We understand the importance of meeting deadlines, being efficient and effective, and maintaining the highest standards of professionalism in all our interactions with clients.

Innovation

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Innovation is crucial for us as we strive to improve our services and find new ways to meet the needs of our clients. We are constantly looking for ways to innovate, be it through technology or new processes.

Excellence

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Excellence is an essential part of our culture. We aim to exceed the expectations of our clients by providing high-quality services that are both efficient and effective.

Credibility

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Credibility is vital for us as it helps build trust and confidence between ourselves and our clients.