As CFO of QSURE, I’m privileged to be part of a team that’s not just supporting the business — we’re helping shape its future. In a sector that’s evolving rapidly, particularly around collections and payments in short-term insurance, our role in finance is increasingly strategic, digital, and people-focused.
Strategic Vision
At QSURE, our long-term vision is to be the most trusted and efficient collections and payments partner in the South African short-term insurance landscape. Finance plays a crucial role by ensuring our growth is sustainable, our operations efficient, and our decision-making data-driven.
We’re seeing three key trends shaping our strategy:
- Digital transformation in collection systems
- Regulatory tightening in the insurance and financial sectors
- Rising client expectations for transparency and speed
To prepare, we’re investing in scalable, cloud-based infrastructure, enhancing data analytics, and building secure integrations that make payments and collections seamless for our clients. Our finance team is deeply involved in evaluating these investments to ensure they support both growth and resilience.
Business Priorities & Growth
Over the next 12–24 months, our priorities include:
- Enhancing platform efficiency and automation
- Deepening client partnerships through tailored solutions
- Strengthening regulatory readiness and compliance
We’re constantly weighing innovation against financial sustainability. For example, we recently backed an internal initiative to streamline reconciliation processes for insurers — saving them time and improving accuracy — while ensuring it delivered measurable ROI.
The Role of the CFO
The CFO’s role today is far more integrated than in the past. At QSURE, I’m involved in everything from strategic planning and tech investment to client success and culture-building. In our environment, agility matters. I need to balance risk with opportunity — and support rapid change while ensuring financial stability.
Key metrics I monitor include client retention, transaction volume growth, cash flow health, and operational cost-to-income ratios. But just as important are metrics around client satisfaction and regulatory compliance.
Risk & Regulation
Compliance is non-negotiable. We maintain close collaboration between finance, risk, and legal to ensure we meet — and often exceed — regulatory requirements.
Looking ahead, data privacy, cyber risk, and third-party vendor risk are high on our radar. We’re also preparing for possible regulatory shifts, ensuring our systems and governance can adapt quickly.
People & Culture
A high-performing finance team must be more than just technically strong. At QSURE, we nurture a culture of accountability, transparency, and innovation. That means open communication, clear goals, and encouraging our people to think beyond the numbers.
To young professionals: get curious about the business, not just the balance sheet. The best finance leaders understand operations, technology, and people as well as they understand financial models.
Looking Ahead
In five years, I’d like to see QSURE leading the market not just in volume, but in value — offering the smartest, most secure and efficient collection solutions in insurance. I want our clients to say, “QSURE just gets it — they solve problems before we even ask.”
As CFO, my goal is to leave a legacy of strategic clarity, operational excellence, and team empowerment. I want the finance team to be seen as a driver of innovation, not just a gatekeeper of costs.
What I’ve Learned & What Keeps Me Inspired
The biggest learning? That resilience comes from people, not just systems. The last few years have shown us that adaptability and collaboration matter more than perfect plans.
What excites me most right now is how our team is reimagining the future of collections. We’re not just processing payments — we’re enabling insurers and brokers to run smarter businesses. And that’s something worth building.
