At QSURE, compliance is not just a regulatory requirement — it is a fundamental pillar of how we build trust, protect our clients, and maintain a resilient business.

We spoke with Sandra da Cruz, QSURE’s Head of Compliance, about how the company remains aligned with the evolving regulatory landscape.

 

Staying Compliant in a Dynamic Environment
Ensuring compliance in today’s fast-changing regulatory environment requires constant vigilance. Sandra and her team actively participate in industry events, regulatory webinars, and maintain ongoing communication with Compliance Officers. This proactive approach ensures that QSURE aligns with and applies best practices.

Key Regulatory Frameworks
QSURE operates within a robust regulatory environment, governed by key frameworks that shape the collections and payments landscape. These include:

While there have been no recent changes significantly affecting QSURE’s operations, the company remains alert and flexible to adapt as necessary.

Proactive Risk Management
A key compliance risk in the industry is the failure to stay current with regulatory developments. Sandra explains that QSURE mitigates this risk through continuous engagement with the regulatory landscape.
Compliance plays a vital role in QSURE’s broader risk management strategy by ensuring all regulatory policies are current and accessible to staff. Regular training sessions reinforce this knowledge, and with staff operating on-site, the compliance team’s open-door policy makes it easy for any staff member to seek guidance.

Collaborating for Success
Sandra highlights that compliance is not a just a responsibility of the compliance department… “We work closely with all departments — from finance and IT to service operations — to ensure compliance is integrated into every aspect of our business,” she notes. Overseeing of business rules and open communication help ensure everyone is aligned with regulatory expectations.

Cultivating a Culture of Compliance
Building a culture of compliance is just as important as the policies themselves. QSURE achieves this through ongoing staff training and awareness initiatives, ensuring that compliance is seen not as a burden, but as an empowering part of the business.
While the function can sometimes be perceived as tedious, Sandra embraces the challenge. “I’m always looking for fresh ways to keep our staff engaged and informed. It’s about making compliance accessible and relevant to the benefit of the business.”

Why Compliance Matters
As a registered Financial Services Provider, QSURE handles premium collections on behalf of insurers — a role that comes with custodian responsibilities. Compliance with regulations such as the Insurance Act and the General Code of Conduct for FSPs ensures that the company upholds the highest standards of integrity and trust in every transaction.

Preparing for the Future
Looking ahead, Sandra points to the anticipated Conduct of Financial Institutions (COFI) Bill as a key development to watch. QSURE is preparing for potential changes through continued engagement with Compliance Officers and participation in regulatory forums.

Final Thoughts
At QSURE, compliance is more than ticking boxes — it’s about protecting the business of our clients, our own business and empowering staff, earning the trust of clients and industry partners. With Sandra at the wheel of the compliance function, QSURE remains well-positioned to navigate the complexities of regulation while upholding its commitment to ethical and responsible operations and providing service excellence